Frequently asked questions

15 Responses to FAQ

  1. armandoduke says:

    Is there anyway to change the address of where my wallet certificate will be sent?

  2. David Thompson says:

    What do you do if you lost or never recieved the signed card? Can the signed copy be emailed if it has been 5 months since completing the course?

    • admin says:

      Mr. Thompson,
      Our instructor can reissue and mail signed card for administrative fee of $7.99.
      You have to provide us email, name or security number that was on the original invoice.
      Wall size certificate is free and we can email copy if you wish.

      Regards, Alex

  3. katrina Jackson says:

    How do you print the certificate and where does it show on the screen.

    • prominantni says:

      Hello Katrina,

      You have taken health care provider cpr course exam multiple times but have not passed, 75% correct answers score is needed. Once you achieve passing score, new window will appear where you will enter students name and be able to print and save certificate, Wallet certificate, signed by CPR class instructor will be mailed to the address provided. You are welcome to take course exam as many time as needed to pass, you will also have opportunity to view page with questions and answers given.

  4. hannahels says:

    How Do I print my Certificate if I lost the screen?

  5. Lakesha Ransom says:

    I need to know how to get my wallet size certificate I already printed regular certificate but I lost the screen.

    • admin says:

      Hello Lakesha,
      Instructor will mail signed wall size certificate to postal address you have entered in registry form.
      Please let us know if this is correct address as we will not mail your certificate twice.

      Regards: Nash
      National CPR Center Team

  6. wugafuzzi says:

    How do we sign up for a group discount

  7. erin says:

    are the courses accepted by the americn heart association?

    • admin says:

      Hello Erin,

      American heart association is not a government agency, but an organization that doesn’t have a legal authority to accept any other organization but itself through re-sellers.

      Our online courses meet requirements set by ILCOR- OSHA standards (International Liaison Committee on Resuscitation) which includes 8 international organizations, AHA including for USA region. ILCOR provides a mechanism by which the international science and knowledge is relevant to CPR.

      National CPR Center courses adhere to same guidelines as those by AHA, and are valid learning alternative.

      Regards: NCPRC Team

  8. Sunbeam Home says:

    Is there an online course for first aid for first time student who has not taken training before?

    • admin says:

      Hello Sunbeam Home,
      First Aid courses that are offered on line are valid for specific field of employment.
      For example:
      If you are working as a administrator- caregiver in board and care facility, assisted living environment or retail store,where you would perform your skill as lay rescuer with limited knowledge; Therefor courses taken on-line for the first time are good and valid for employment.

      However, requirements are different for following employment examples:
      -Nurse students
      -Registered nurses
      -Emergency medical personal
      -Fire fighters
      -Life guards…..ETC
      Must have hands on training and online certificate would not be valid for them if taken on line.They must take hands on courses in class.
      Hands on class courses are more expensive and require different level of skills.
      Hopefully this answers your question.

      Regards: NCPRC team

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